Last updated: 26 October 2026
This policy explains how WAREHOUSE BFY (UEN 53529224D) delivers your order.
1. Where we deliver
We deliver to addresses in Singapore only. We do not ship overseas.
2. Delivery cost
Delivery is free on every order, with no minimum spend.
3. Delivery time
- Orders are delivered within 5 business days of your order being placed.
- Business days are Monday to Friday, excluding public holidays.
- Orders placed on a weekend or public holiday are processed from the next business day.
If there is a delay, for example during peak periods or for reasons outside our control, we will let you know by email.
4. Courier
All orders are delivered by UPS.
5. Order updates and tracking
- After you order, you will receive an email confirming your order.
- When your order ships, we will email you the UPS tracking number.
- You can also check your order status on our Order Tracking page using your order number and billing email.
6. Delivery address
Please check that your delivery address and phone number are correct before you place your order. If you need to change them, email us before your order ships.
If UPS cannot deliver your parcel and it is returned to us, we will contact you to arrange redelivery.
7. Damaged, missing or wrong items
If your parcel arrives damaged, or an item is missing or wrong, please contact us as soon as possible. See section 3 of our Cancellation, Refund and Returns Policy.
8. No self-collection
All orders are delivered by UPS. We do not offer collection from our office or our storage facility.
9. Where we keep our stock
Our stock is held at a storage facility in Jurong East, Singapore. It is not a shop, office or collection point, so please do not visit or send items there.
10. Contact us
Email: shop@warehousebfy.com
Phone: +65 8382 5544
Hours: Monday to Friday, 11 am to 7 pm. Closed on Saturdays, Sundays and public holidays.
