Last updated: 26 October 2026
This policy explains how to cancel an order, return or exchange an item, and get a refund from WAREHOUSE BFY (UEN 53529224D). It does not affect your legal rights as a consumer (see section 7).
1. Cancelling an order
- Before we ship: email shop@warehousebfy.com with your order number. We will cancel the order and give you a full refund.
- After we ship: the order can no longer be cancelled, but you can return it under section 2.
2. Change of mind: 30-day money-back returns
If you change your mind, you can return an item within 30 days of delivery for a full refund of the item price.
The item must be:
- Unused and in its original condition
- With all tags attached
- In its original packaging
Return collection is free. We arrange it for you (see section 4).
If a returned item does not meet these conditions, we will contact you before deciding what to do with it.
3. Faulty, damaged, or wrong items
If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible, ideally within 7 days of delivery, so we can also report it to the courier. This does not limit your legal rights in section 7.
We will arrange a free collection and, at your choice, send a replacement or give you a full refund.
4. How to return an item
- Email shop@warehousebfy.com with your order number, the reason for the return and your collection address. If the item is faulty or damaged, please include photos.
- We will reply to confirm your return.
- Once your return is approved, we will arrange a UPS collection from your address within 2 business days and confirm the date with you.
- Pack the item securely, in its original packaging if possible, ready for collection.
Please do not bring or send returns to our office. All returns are collected by UPS.
5. Exchanges
If you would like a different item instead, we can exchange it, subject to stock. The same conditions as section 2 apply. If the new item costs more or less, we will charge or refund the difference.
6. Refunds
- Once we receive and check your returned item, we will email you and send your refund within 7 business days.
- Refunds go back to your original payment method (card, GrabPay or PayNow).
- Your bank or payment provider may take a few extra days to show the refund.
- Delivery is free, so there are no delivery charges to refund or deduct.
7. Your legal rights
Nothing in this policy affects your rights under Singapore law, including the Consumer Protection (Fair Trading) Act and the Sale of Goods Act.
Under the Consumer Protection (Fair Trading) Act (“Lemon Law”), if an item has a defect that shows up within 6 months of delivery, it is presumed to have been defective when you received it, unless we can show otherwise. You may ask for a repair or replacement and, if that is not possible within a reasonable time, a price reduction or a refund.
8. Contact us
Email: shop@warehousebfy.com
Phone: +65 8382 5544
Hours: Monday to Friday, 11 am to 7 pm. Closed on Saturdays, Sundays and public holidays.
